Replacement & Exchange If you prefer a replacement or exchange for your order, we are happy to accommodate your request, subject to availability. The conditions for replacements and exchanges align with our standard guidelines. Please note that the shipment of replacement items will be arranged once the initial item has been successfully picked up or delivered back to us, especially in the case of high-value silver items. We accept replacement requests up to a maximum of 5 days after delivery.
Return Policy At Sshloka the silver, we specialize in crafting exquisite 925 sterling silver jewelry, natural pearls, and silver handicrafts, some of which incorporate profound spiritual significance and sacred elements. Due to the purity, hygiene, and special importance attached to every product, we do not accept general returns or issue refunds. We believe in upholding the premium quality, sanctity, and reverence of our creations, honoring the deep connection they hold for our patrons. Thank you for your understanding and trust in Sshloka the silver queen.
Replacement Process Initiating a replacement request with us is simple and hassle-free. You have two convenient options: you can either submit a replacement request through our website/app, or you can contact our dedicated Customer Support team for personalized assistance.
Once your replacement request is registered, we kindly request your cooperation for the reverse pick-up process. Please ensure you are available during the scheduled pick-up time and promptly respond to any communication from our delivery partner. It is important to note that if you are unavailable or unable to answer their calls, the delivery partner may cancel the reverse pick-up at their discretion. In such cases, you will need to initiate the replacement process again, which may extend the overall timeline for your replacement. At every step, we are committed to ensuring a seamless and satisfactory experience for you.
Shipping & Pin Code Exceptions Please note that while we strive to provide reverse pick-up services for most locations, there might be rare instances where certain pin codes are only eligible for forward delivery and not reverse pick-up. In such cases, we may request you to return the product using an alternate courier service, such as India Post, and we will reimburse you for reasonable shipping costs incurred (up to Rs. 70) for processing the return.
If the shipping charges exceed Rs. 70, any additional charges—including return shipping, duties, taxes, or fees—will be adjusted against the replacement value. For non-serviceable pin codes, it is the customer's responsibility to return the jewelry to our warehouse, and a shipping reimbursement of Rs. 70 will be included in the resolution.
